Parloy Returns and Complaints
Version effective from 22 July 2026.
Withdrawal within 14 days
- Send an unambiguous statement to sklep@parloy.com within 14 days of receiving the order. The model form is optional.
- Return the products within the next 14 days to: Sara Cosmetics Sp. z o.o., ul. Jana Pawła II 12E, unit 1, 05-250 Radzymin, Poland. The consumer bears the direct return cost.
- The refund includes the product price and the least expensive ordinary delivery offered. It is made through the original payment method within 14 days; the Seller may wait until the goods or proof of return are received.
- The consumer is liable for diminished value caused by handling beyond what is necessary to inspect the product.
- Sealed cosmetics that cannot be returned for hygiene or health reasons lose the right of withdrawal after the seal is removed.
- When returning the Parloy 3 Steps set, return the complete set, including complimentary surprise products.
Complaints and conformity
- Send a complaint to sklep@parloy.com, stating contact details, order number, product and problem. Photos are helpful but optional.
- The consumer may request repair or replacement and, in statutory circumstances, a price reduction or withdrawal.
- The Seller responds within 14 days and bears justified costs of bringing the product into conformity.
- If return is needed, use: Sara Cosmetics Sp. z o.o., ul. Jana Pawła II 12E, unit 1, 05-250 Radzymin, Poland.
Out-of-court assistance
Information on consumer ombudsmen, Trade Inspection and permanent consumer arbitration courts is available at polubowne.uokik.gov.pl. After rejecting a complaint, the Seller will state whether it agrees to use an out-of-court procedure.