Parloy Store Terms

Parloy Online Store Terms

Rules for purchases, payments, deliveries, withdrawal from the agreement, complaints and use of the Parloy store.

§1. General provisions

1. The Parloy online store operates at https://parloy.com/.
2. These Terms define the rules for placing orders, concluding sales agreements, payments, delivery, withdrawal from the agreement, complaints and use of the store’s electronic services.
3. To use the store, you need a device with internet access, an up-to-date browser, an active email address, and enabled cookies and JavaScript.
4. The customer may not provide unlawful content or disrupt the operation of the store.

§2. Definicje

1. Konsument — a natural person entering into an agreement not directly related to their business or professional activity.
2. Entrepreneur with consumer rights — a natural person entering into an agreement directly related to business activity, where the content of the agreement shows that it is not professional in nature for that person.
3. Customer — a person placing an order in the store.
4. Goods/Product — produkt kosmetyczny albo inny produkt oferowany w sklepie.

§3. Konto klienta

1. The customer may purchase with or without registration.
2. Utworzenie konta klienta jest dobrowolne.
3. The customer is responsible for keeping account access data confidential.

§4. Orders

1. Orders may be placed 24 hours a day, 7 days a week.
2. The sales agreement is concluded when the Seller confirms acceptance of the order.
3. The button finalizing the order is labelled “I buy and pay” or an equivalent clear message.

§5. Prices and payments

1. Prices are stated in Polish zloty and include VAT where required by law.
2. The total order price, including delivery cost, is visible before the order is placed.
3. Currently available payment methods are visible in the cart and on the checkout page. The store currently supports payment by bank transfer. After activation of a payment operator, the store may provide Przelewy24, BLIK, payment cards and fast bank transfers.

§6. Delivery

1. Deliveries are carried out within Poland.
2. Available delivery methods include InPost parcel locker, InPost courier, DPD, GLS or other methods shown on the checkout page.
3. Current delivery costs are shown before the order is placed.
4. Order processing time is up to 3 business days from payment posting or order confirmation if a payment method not requiring prepayment is selected. Carrier delivery time should be added to this period.

§7. Withdrawal from the agreement

1. The consumer may withdraw from the agreement within 14 days without giving a reason.
2. To meet the deadline, it is sufficient to send the statement before it expires to the Seller’s address or by email sklep@parloy.com.
3. Products returned after withdrawal should be sent to: Sara Cosmetics Sp. z o.o., ul. Jana Pawła II 12E, unit 1, 05-250 Radzymin, Poland.
4. The right of withdrawal does not apply to products supplied in sealed packaging which cannot be returned after opening for hygiene or health protection reasons. This applies in particular to cosmetics opened after delivery.
5. The withdrawal form is available on the page Withdrawal form.

§8. Complaints

1. Complaints should be sent to sklep@parloy.com.
2. The report should include customer details, order number and a description of the problem.
3. If returning the product is necessary to process the complaint, it should be sent to: Sara Cosmetics Sp. z o.o., ul. Jana Pawła II 12E, unit 1, 05-250 Radzymin, Poland.
4. The Seller reviews complaints within 14 days.
5. The detailed procedure is available on the page Procedura reklamacyjna.

§9. Ochrona danych

Personal data is processed in accordance with the Privacy Policy.

§10. Final provisions

Matters not regulated herein are governed by Polish law and European Union law.